Late Policy 

We ask that clients notify the salon/stylist if they are going to be late. Clients who are more than 15 minutes late are subject to reschedule or a shortened service, however the price will not be adjusted due to client lateness. 

If your stylist is running more than 10 minutes late we will notify you by text message or phone call. If the service must be adjusted, the pricing will be adjusted. Please make sure your contact information is up to date and that you do not block texts from us so that you can be reached in the hours before your appointment. 

Cancellation Policy 

We kindly ask for at least 24 hours’ notice for any cancellations or rescheduling. Please cancel if you have symptoms such as a fever or flu like symptoms. If you come in with symptoms you will be asked to reschedule or wear a mask. Clients who frequently cancel will require a non-refundable deposit to make an appointment in the future.

Cashless Payments 

We are a cashless salon. We gladly accept all major credit cards and digital wallets. 

Retail Return Policy 

All retail items are final sale.  

Redo Policy 

All service and product sales are final. If you are dissatisfied with your service, please contact us within 48 hours. A complimentary adjustment may be scheduled based on availability with your original stylist. If you are uncomfortable receiving the adjustment from your original stylist, you may request to have it done by another stylist, pending availability and at the discretion of the salon. 

No Pet Policy 

For the safety and comfort of all guests, pets are not permitted in the salon. Service animals with proper identification are welcome. 

Children 

Children under 12 must be supervised by an available adult, who is not receiving a service at all times. They are not allowed past the salon stations due to the presence of sharp objects, hot tools, and chemicals (unless they are receiving a service). Their safety is our top priority.